EMERGENCY NUMBER: 01622 585 169
Privacy Policy
Phoenix Plumbing and Heating Solutions Ltd
Address: 8A Hollingworth Court, Turkey Mill Business Park, Ashford Road, Maidstone, ME14 5PP
Tel: 01622 585 169
Email: office@phoenixphsolutions.co.uk
Effective Date: 29/02/2024
Phoenix Plumbing and Heating Solutions Ltd ("Phoenix Plumbing," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we obtain from our customers and visitors to our website.
1. Collection of Personal Information
We may collect personal information from you when you interact with us through various channels, including but not limited to:
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When you visit our website and fill out forms for inquiries or appointments.
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When you contact us via phone, email, or social media platforms.
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When you engage with our online advertisements on Google Ads and Facebook Ads.
The types of personal information we may collect include:
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Name
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Contact information (email address, phone number, mailing address)
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Service preferences
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Payment information (for transactions)
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Any other information you choose to provide to us voluntarily.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
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To respond to your inquiries and provide you with the services you request.
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To schedule appointments and provide estimates.
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To process transactions and payments.
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To communicate with you about your appointments, services, and any updates or changes.
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To send you marketing communications, such as newsletters or promotional offers, where permitted by law and if you have opted in to receive such communications.
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To improve our services, website, and marketing efforts.
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To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
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To our employees, contractors, and service providers who need access to the information to perform their duties and provide services on our behalf.
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To comply with legal obligations, such as responding to subpoenas or court orders.
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To protect the rights, property, or safety of our company, customers, or others.
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With your consent or as otherwise permitted or required by law.
4. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal information under applicable data protection laws, including:
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The right to access, correct, or update your personal information.
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The right to request deletion of your personal information, subject to certain exceptions.
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The right to object to the processing of your personal information.
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The right to restrict the processing of your personal information.
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The right to data portability, where applicable.
To exercise your rights or if you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us using the information provided below.
6. Changes to this Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website with the effective date indicated.
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7. Contact Us
If you have any questions, comments, or concerns about our Privacy Policy or our privacy practices, please contact us at:
Phoenix Plumbing and Heating Solutions Ltd
8A Hollingworth Court, Turkey Mill Business Park,
Ashford Road, Maidstone, ME14 5PP
Tel: 01622 585 169
Email: office@phoenixphsolutions.co.uk
Effective Date: 29/02/2024