We always aim to fix your plumbing issues within 24 hours. Your comfort and satisfaction are our top priorities!

Yes! We are pleased to extend to you our commitment to excellence with our comprehensive one-year workmanship guarantee. It is our steadfast assurance that the work we deliver is not only of the highest quality but also backed by our dedication to your satisfaction. Should you encounter any concerns or issues within the specified timeframe, rest assured that we will promptly address them with the utmost attention to ensure your complete peace of mind.

We have a one hour minimum charge for breakdowns but thereafter we charge in 30 minute increments, so you only pay for the time worked by our engineer. We do not charge for our quotations. However, if we are called to a fault where an engineer must diagnose a problem this does not qualify as a quotation and will be charged at our standard rate. ​ You are only charged from when the engineer arrives at your property to when the job is complete. You are not charged for travelling time, parking costs, picking keys or congestion charges. ​ *Breakdown costs are per hour and do not include the cost of parts if or when needed to complete the job. The out of hours callout charges are below:

Yes, all our heating engineers are fully Gas Safe Registered, giving you peace of mind that your heating system is in safe hands.

Absolutely. We stand behind the quality of our workmanship, and all our heating service work is backed by a guarantee for your satisfaction and peace of mind.

Regular boiler servicing is essential to ensure its efficient and safe operation. It is recommended to have your boiler serviced annually by a qualified engineer. Annual servicing helps to identify any potential issues early, maintain optimal performance, and prolong the lifespan of your boiler.

Determining the correct size boiler for your property is crucial to ensure adequate heating and hot water supply without wasting energy. The size of the boiler required depends on factors such as the size of your property, the number of bathrooms and radiators, and your hot water usage patterns. A qualified heating engineer can conduct a thorough assessment of your property and heating needs to recommend the most suitable boiler size for you.

The time it takes to fit a boiler can vary depending on several factors, including the type of boiler being installed, the complexity of the installation, and any additional work required, such as pipework or system upgrades. On average, a boiler installation can take anywhere from one to three days, but your heating engineer will be able to provide a more accurate time frame based on your specific requirements.

Modern air source heat pumps are designed to operate quietly, with noise levels comparable to that of a refrigerator. Proper installation and maintenance can help minimise any potential noise issues.

Heat pumps are highly efficient heating systems, typically offering a coefficient of performance (COP) of between 3 and 4. This means that for every unit of electricity used to power the heat pump, you can expect to receive three to four units of heat output.

The cost of a heat pump installation can vary depending on factors such as the size and type of heat pump, the complexity of the installation, and any additional components required. We offer free, no-obligation quotes for all our heat pump installation services.